Refund policy
At Avorra Homes, we want you to feel confident when shopping with us. If something arrives damaged, defective, incorrect, or not as expected, please contact us and we’ll do our best to help.
Return Window
We accept return requests within 30 days of delivery.
To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging where possible.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A clear photo or video of the issue
- A photo of the shipping label or packaging, if available
Once reviewed, we may offer a replacement, refund, or another suitable solution depending on the issue.
Items That Cannot Be Returned
For hygiene, safety, or customization reasons, some items may not be eligible for return once opened, used, mixed, assembled, or personalized.
This may include:
- Custom or personalized items
- DIY products after materials have been mixed or used
- Items damaged due to misuse or improper handling
- Items returned without original packaging where packaging is required for safe return
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of a returned item without tracking.
Refunds
Once your return is received and inspected, we’ll notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
If your order has already been processed or shipped, we may not be able to cancel it.
Exchanges
If you received a damaged, defective, or incorrect item, contact us and we’ll review whether a replacement or another solution is available.
How to Start a Return
To start a return request, email us at:
Please include your order number and the reason for your return request.
Do not send items back without contacting us first. We’ll provide return instructions after reviewing your request.